1 Dec 2022 - Xmas / New Year Trading Hours
This year we will be closed over the Xmas / New Year period from (and including) Fri 23 Dec - Tue 3 Jan. We will re-open on Wed 4 Jan 2023. Emails will still be monitored during this period so please feel free to contact us if required. We would like to thank you all for your custom over the last year and wish you all the very best for Xmas and the new year!
20 Oct 2022 - Closing Early Tomorrow - Fri 21 Oct
Please note that we will be closing early at 12pm tomorrow (Fri 21 Oct) as we head into the long weekend. We hope you all get to enjoy some time off during this weekend!
16 Dec 2021 - Xmas / New Years Trading Hours
Over the Xmas / New Year period we will be closed on the public holidays, and on the 24th and 31st of Dec we will be closing early at 12pm. All other days we will be open as usual. You can view our Xmas hours here. We would like to take this opportunity to thank you for your business over the last (challenging) year and wish you and your loved ones all the very best for the festive season! Merry Xmas and happy new year from the team at Charbella!!!
2 Sep 2021 - Vaping and Smoking Products Considered Essential
During alert level 4 only essential items can be supplied, but what is considered to be an essential item is a grey area with no specific boundaries. What we have been able to determine is that vaping and smoking products appear to be considered essential, based on what other wholesalers and retailers are offering, so under alert level 4 we are still able to offer some of these core products for supply. You need to make sure that you are only offering these products to customers via contactless home delivery, and if ordering from us, please make sure that someone is onsite to receive goods or you risk the possibility of your order being returned to us which will result in another freight charge to resend your order. If you are unsure about which products can be ordered or have any queries about level 4 requirements when it comes to our products, please email firstname.lastname@example.org.
17 Aug 2021 - Auckland Moves to COVID-19 Alert Level 4
As you would have heard on the news today, we have moved to alert level 4, and in Auckland we will remain at this alert level for seven days. As we do not sell essential goods we will be closed during this alert level and any orders placed will unfortunately not be shipped until we move out of level 4. For any queries during this time please contact Scott on email@example.com.
3 Dec 2020 - Xmas / New Year Trading Hours
This year we will be open normal trading hours on most days and closed on the public holidays which includes Fri 25 Dec, Mon 28 Dec, Fri 1 Jan, and Mon 4 Jan. On Thu 24 Dec we will close early at 12pm. A massive thanks to all of our customers for your support this year, we wish you all the very best over the festive season!
12 Aug 2020 - Auckland Returns to COVID-19 Alert Level 3
Jacinda Ardern announced on Tuesday 11 August that Auckland will move to alert level 3 at 12pm on Wed 12 August, and the rest of NZ to alert level 2. As we are based in Auckland we will enter level 3, however, we can continue to ship orders as usual. We assume that like last lockdown, there may be delays in the courier network so please allow for extra delivery time when ordering.
5 Aug 2020 - SMOKING Brand Tubes & Papers Back in Stock
Our latest shipment of SMOKING cigarette tubes and papers has arrived, and stock is now available for order. While these products have seen price increases at our end, we have not passed on any increases in the hope that as time goes on and economies eventually return to normal, we will see costs (mainly shipping) return to better rates with future orders.
23 Jun 2020 - Supply Disruption for Randy's Liquid Cleaner
Unfortunately once our Randy's liquid cleaner stock runs dry, and we are nearly there, we will have a lengthy wait until we can get fresh stock. The manufacturer is currently unable to get the bottles required, so it is likely we may have a three month delay on this product being available again. We do still have our top selling liquid cleaner Limpuro available. More Limpuro is on order and we do not expect any delays in supply.
22 Jun 2020 - RAW Pre-rolled Cones Back in Stock
Finally we have stock of the RAW pre-rolled cones available again in 1 1/4 and king size! These can be hard to get due to the slower, natural process they go through for production, so get 'em while you can!
19 Jun 2020 - Supply Disruption for Hemp Wraps
Unfortunately we are looking at a lengthy delay until we get more Juicy Jays or Kingpin Hemp Wraps. Possibly up to three months due to the disruption caused by COVID-19.